Linux draftsight splash then shuts down3/24/2024 Here, Solution 4 guided me to try opening "acrodist". Plus it's a weird fix for Adobe to suggest, but anyway. Then the app would close, even if it managed to open any PDF I wanted. Before closing, a small window appeared to pop up in the middle of the screen, but it just disappeared in an instant. I did this for a few times and saw that in the bar at the top of the window, there was a "Sign In" button, right where the account usually is in my other CC apps. The app would open but close after about 3-5 seconds. I opened the app from CC (or from opening a PDF). I've managed to fix it so I'm sharing my fix on threads relating to this problem hoping it'll help others. I've ran into this problem where Adobe Acrobat would open, then immediately close. Then restore your Acrobat Pro preferences backup file back into the original folder cache folder where you moved it from, and see if the problem persists after a fresh installation of the software but using the old preferences. If that doesn't resolve anything, you can then uninstall and run both the Acrobat clenup tool followed by the the CC Cleanup tool. Upon hard-booting the machine the Adobe program will recreate the cache preferences settings back to its default status which may address the observed issue that some of you are experiencing. "mycacheFile.old" changing the file extension to avoid an unintended execution). Surely Adobe could do better than this considering how much they charge?īefore you try the CC cleaner tool backup all your important work.Īnd after your backup is good to go, check for any clutter of old temporary files that should usually be hiding somewhere in the cache folder(s) specifically where both of the the Adobe Substance Modeler and Adobe Acrobat save this data to.įor example, if you are on Microsoft Windows 10, most of the user's Acrobat preferences are cached in the AppData hidden folder.Ĭonversely, - I've seen suggestions in the Apple Support forums to copy the user's Acrobat Preferences file(s) and move them to another location temporarily with a different file name (i.e. I spent quite a lot of time looking through the website, but could not find any method of making contact with a human (only robots) and instead had to make use of the forum, hoping that someone would see my problem and respond - which I thank you for - however, it's not very satisfactory is it. Lastly, this is the first time I have needed technical support from Adobe. Please feed this back to Adobe and request a fix be found as I would prefer not to have to go through the last few days again. Looking at one or two forum entries it's clear that this issue is a common one for Adobe and has been going on for some time, at considerable frustration for users. This appears to have solved the problem, but I shouldn't have to do this as it's so time consuming particularly considering the annual charge I pay to Adobe. I was losing so much work time with Acrobat Pro DC not working that I undertook a complete reset of my PC this weekend and reloaded all programs & apps. Is/are there also cleaner tools for 32 bit as well as 64 bit installs so that I can check that I didn't restore any backed-up 32 bit associated files last time I transitioned to a new personal machine and/or OS? (Don't know if that might be part of the problem too.) Is there a link that an Adobe expert could direct me to for downloading an appropriate cleaner tool for the entire suite? - So that I can use this to clean up files (instead of going through and manually trying to delete all the right things), before reinstalling CC again from scratch? Although I wouldn't be confident about doing something like this manually. Simply deleting all my associated folders seems a bit drastic as I have been using multiple apps via creative cloud for a couple of years now. I was actively using the application when it first had a fit. I don't recall any kind of update happening of the application or of drivers on my laptop at the time. It is so bizarre as the problem arose while I was using the application pretty heavily for a particular purpose. It has been about 4 weeks now and I have not been able to repair it. īy had the same issue and followed these instructions - and a number of variations thereupon - without any success. Reboot the machine and download the installer from the following page. If the above steps don't help, remove the current version installed on the machine and run the cleaner tool from here. Thank you for reaching out, and sorry about the trouble.Īs you are experiencing an issue with Acrobat, try the troubleshooting steps suggested in the following help document.
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